Frequent questions

What is the service of Web Hosting?
The service of Web Hosting implies the rent of a space in the rigid disk of a Servant, connected directly to the network of Internet to lodge its website.

Whichever better he is the Servant where you lodge his webpage, you will on the Web benefit with majors benefits and better response time from his site towards his visitors.

Temahost has Servers of last generation connected directly backbone of Internet, through multiple superfluous lines assuring an optimal level yield.

Where located physically the Temahost are Servers?
The located NOC this in Quito, we handled our own Servers in Ecuador and Canada, who estan installed in Center's Data of completes generation with the maximum levels of security and tolerance of faults, in floors on lifted with control of temperature and humidity, detection and fire extinguishing, permanent monitoring and video camaras 24horas x 365 days, in addition to a tolerant network to faults with superfluous superfluous and generating bonds of electricity.

I can lodge all type of Domains in his Servers?
If, you can lodge any type of domain of first existing level around the world.

What are and which are the DNS's of Temahost?
DNS (Domain name server): Servant of names. It is the equipment that solves the names of domains indicating where they are located.
We will provide our Name to him Servers (DNS) when activating its Plan.

What is the Propagation of the DNS?
The propagation is the time during which the information of its NS is dispersed in the Server of the network of Internet. This process can take between 24 - 48 hours and depends on its supplier of access to Internet and its supplier of Domain.

To what they talk about when they say that the allowed Monthly Transference in a plan is of 10,000, 20,000, 30,000, 50,000 or 70,000 Megabyte?
The transference talks about to the amount of information (traffic) that it sends and it receives his website. This means that for example within our Micro Plan you will be able to show pages with up to 10,000 Megabyte of transference the month without additional costs. 
In order to occur to an idea, if each visitor who enters to see pages in his Web it deals in average 100 Kb, this means that you will be able to have 10,000 Megabyte = 10.000.000 Kb/100kb = 100,000 visits to the month in average without additional costs.

What happens when the Monthly Transference assigned Plan is exceeded?
As soon as the limit of Transference is exceeded assigned to its Plan, we will assign to the brevity Megabyte to him of additional Transference and we will inform to him previously into it so that You can acquire them and soon to pay them. It could be controlling the Transference consumed through Control Panel in his Plan and to ask for the additional one when it creates it advisable.

What happens when the Disk storage of my Plan is exceeded?
If the used disc space exceeds to the assigned one, you will have to acquire Megabyte additional, that was assigned to their Plan.

I can change of supplier of Hosting when it wishes without problems?
By all means, at any time it can decide not to renew the Service of Hosting with us and to change to other suppliers.

Average or forms of payment available?
We have diverse means of payment: safe automatic transactions in line, with Credit cards (with encryption of security to 2,048 bits), through Paypal and 2CheckOut.

We accept payments through Bank deposit, via the General Bank Rumiñahui and Produbanco at National Level, Banking Debits, Payments Against Invoice and Banking Transferences, also Turns via Western Union or MoneyGram for clients who are outside Ecuador.

What type of Support offers Temahost?
We only offer Technical Support the 24 hours the 365 days of the year via E-mail with this department.

The Technical Support via Telefónica works in workable hours, from the 9:00 a.m. to 4:30 p.m. of Monday through Friday.

Also we offer Technical Support in Chat Online (through our System) in certain hours of the day.

Note: The Technical Support will only be available via E-mail, Telefónica and through Chat Online, and it is only limited the problems directly related to the Web Hosting, as the connectivity of the Servers, HTTP, FTP, Services of the E-mail and use of the Control Panel.

Temahost does not offer Technical Support in the configuration, solution of problems of applications of third parties, such as: Lists of E-mail, Data bases of MySQL, Php Programming, Perl and cgi, Cart of Purchases, Scripts, Pre-Install Portals, etc.